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FAQs
Frequently Asked Questions
Vacation Property Maids gladly accepts All Major Credit Cards for payment: Payment for first-time customers is due in full prior to initial cleaning service. All late payments will incur a $15.00 late fee. After 7 days of the service provided we consider the late fee.
If it is necessary to cancel/skip your regular cleaning day, Vacation Property Maids merely requires a 48 hours notice. If Vacation Property Maids receives less than 48 hours notice, or can’t access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to call in any termination of regularly scheduled cleanings.
We make every effort to send the same service provider’s every time. Occasionally there may be a change in service providers due to illness, days off, vacation or they may no longer work for Vacation Property Maids. Therefore, it is not possible for us to guarantee the same individual/team for each cleaning. In the event of such an occurrence, we will find a replacement.
If a cleaning appointment is cancelled less than 5 hours in advance, a $50 fee will apply to cover cleaning crew time and gas for them.
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Orange County
(949) 577-7469
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